Terms of service

Welcome to Velourse. These Terms of Service explain the rules and conditions for using our website and purchasing products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Store Information

Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States

Use of Our Website

By using this website, you confirm that you are using it for lawful purposes only. You agree not to use our website in any way that may damage, interrupt, or interfere with the operation of the website or the experience of other users.

You must not use our website for fraudulent activity, unauthorized transactions, harmful software, misleading information, or any activity that violates applicable laws.

Product Information

We make every effort to display our products, descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, sizes, or other content will be completely error-free.

Product colors may appear slightly different depending on your device screen settings.

We reserve the right to update, modify, or discontinue products at any time without prior notice.

Pricing and Payments

All prices displayed on our website are listed in the currency shown at checkout.

We reserve the right to change prices at any time without notice. The price charged for your order will be the price displayed at the time your order is placed.

Payment must be completed before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

Velourse reserves the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, suspected fraud, incorrect pricing, payment issues, or errors in product information.

If your order is canceled after payment has been made, we will issue a refund to your original payment method.

Shipping and Delivery

We process and ship orders according to our Shipping Policy.

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, high order volume, or other circumstances outside our control.

Velourse is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

Customer Information

You agree to provide accurate, complete, and current information when placing an order. This includes your name, shipping address, billing address, email address, and phone number.

Velourse is not responsible for failed delivery or order issues caused by incorrect or incomplete customer information.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Velourse accepts eligible returns within 30 days of delivery. We offer free return shipping, no restocking fee, and no final sale items, provided the returned item meets our return conditions.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at Contact@Velourse.shop.

If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, you may return it after delivery according to our Return & Refund Policy.

Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, designs, and website layout, is owned by or licensed to Velourse and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any website content without our written permission.

Third-Party Services and Links

Our website may include services or links provided by third parties, such as payment processors, shipping carriers, analytics tools, or external websites.

Velourse is not responsible for the content, policies, practices, or services of third-party websites or providers. Your use of third-party services may be subject to their own terms and policies.

Limitation of Liability

Velourse is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

To the fullest extent permitted by law, our total liability for any claim related to your order shall not exceed the amount paid for the product involved in the claim.

Disclaimer

Our website and services are provided on an “as available” and “as is” basis. We do not guarantee that the website will always be secure, uninterrupted, error-free, or free from harmful components.

We reserve the right to update, suspend, or discontinue any part of the website at any time.

Prohibited Activities

You agree not to:

Use the website for illegal or fraudulent purposes
Attempt to gain unauthorized access to our systems
Interfere with the security or operation of the website
Submit false, misleading, or inaccurate information
Copy or misuse our website content
Use automated systems to access or scrape our website
Violate any applicable law or regulation

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

Velourse may update these Terms of Service from time to time. Any updates will be posted on this page.

By continuing to use our website after changes are posted, you agree to the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of the United States and the applicable laws of the State of New York, without regard to conflict of law principles.