Refund policy
At Velourse, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Window
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must be returned in its original condition, unused, unworn, unwashed, and with all original tags, packaging, and accessories included.
Free Return Shipping
Velourse offers free return shipping for eligible returns.
Once your return request is approved, we will provide you with return instructions and a prepaid return shipping label at no additional cost.
No Restocking Fee
We do not charge any restocking fees for returned items.
No Final Sale Items
Velourse does not offer final sale items. All products are eligible for return as long as they meet our return conditions and are returned within the 30-day return window.
How to Start a Return
To start a return, please contact us at:
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Please include your order number, full name, email address used at checkout, and the reason for your return request.
Our customer support team will review your request and provide the next steps, including the return shipping instructions.
Return Conditions
Returned items must meet the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
The item must include all original tags, packaging, accessories, and documentation.
The return request must be submitted within 30 days of delivery.
Items that are damaged, altered, heavily used, or missing original packaging may not qualify for a refund.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us at Contact@Velourse.shop within 30 days of delivery. We will help you with the return process and guide you through placing a new order for the correct item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Contact@Velourse.shop.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide a solution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at Contact@Velourse.shop. If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, you may return it after delivery under our 30-day return policy.
Return Address
Velourse
122 Penn St
Brooklyn, New York 11211
United States
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
Contact Information
Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States