Track Your Order

Thank you for shopping with Velourse. You can track your order using the tracking information sent to your email after your order has shipped.

How to Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number and tracking link, when available.

Please click the tracking link in your email to view the latest delivery updates from the shipping carrier.

Tracking Information

Tracking updates may take 24–48 hours to appear after your package has been shipped.

If your tracking number does not show updates immediately, please allow some time for the carrier system to refresh.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Time

After your order has been shipped, delivery usually takes 5–10 business days.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high shipping volume, or incorrect shipping information.

Need Help With Your Order?

If you have not received your tracking information, or if you need help checking the status of your order, please contact us at:

Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903

Please include your order number, full name, and email address used at checkout so we can assist you faster.

Incorrect Tracking or Delivery Issues

If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, your building office, front desk, or local carrier.

If you still need assistance, contact us at Contact@Velourse.shop and we will do our best to help.

Contact Information

Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States