Privacy policy

This Privacy Policy describes how Velourse collects, uses, and protects your personal information when you visit or make a purchase from our website.

Store Information

Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States

Information We Collect

When you visit our website or place an order, we may collect certain information from you, including:

Your name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details
IP address
Device and browser information
Website activity, such as pages viewed and products added to cart

We collect this information to process orders, provide customer support, improve our website, and communicate with customers.

How We Use Your Information

Velourse may use your personal information for the following purposes:

To process and fulfill your orders
To confirm payments and prevent fraud
To arrange shipping and delivery
To contact you about your order
To provide customer support
To send order updates and important service messages
To improve our website, products, and customer experience
To comply with legal and regulatory obligations

Payment Information

Payments made through our store are processed securely by third-party payment providers. Velourse does not store your full credit card details on our servers.

Your payment information is handled according to the security and privacy standards of the payment provider used at checkout.

Sharing Your Information

We may share your personal information with trusted third-party service providers only when necessary to operate our business. These may include:

Payment processors
Shipping carriers
Order fulfillment partners
Website hosting services
Analytics providers
Customer support tools
Marketing and advertising platforms, where applicable

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing or advertising features.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly without cookies.

Email Marketing

If you subscribe to our email list or agree to receive marketing messages, we may send you promotional emails about products, offers, and updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at Contact@Velourse.shop.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Object to or restrict certain types of data processing

To make a privacy request, please contact us at Contact@Velourse.shop.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites. Velourse is not responsible for the privacy practices, content, or policies of those third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.