Shipping policy

At Velourse, we are committed to providing a clear, reliable, and transparent shipping experience for our customers. Please review our shipping policy before placing an order.

Store Information

Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional periods, or high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

Shipping Destinations

Velourse currently ships orders within the United States.

If shipping to additional locations becomes available, eligible destinations will be shown at checkout.

Shipping Rates

Shipping costs are clearly displayed at checkout before you complete your order.

The final shipping cost may depend on your delivery address, order value, selected shipping method, and any active promotions available at the time of purchase.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is usually 5–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high shipping volume, incorrect address information, or other circumstances outside our control.

Order Confirmation

After placing an order, you will receive an order confirmation email with your order details.

Please review your order confirmation carefully and contact us immediately if any shipping information is incorrect.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information, when available.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

You can also contact us at Contact@Velourse.shop if you need help tracking your order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Velourse is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at Contact@Velourse.shop. If the order has not yet been processed or shipped, we will do our best to update the address.

Lost, Stolen, or Delayed Packages

Velourse is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, household members, your building office, or your local carrier.

You may also contact us at Contact@Velourse.shop, and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at Contact@Velourse.shop.

Please include your order number and clear photos of the damaged item and packaging so we can review the issue and provide a solution.

Order Cancellations

If you need to cancel your order, please contact us immediately at Contact@Velourse.shop.

If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, you may request a return after receiving the order according to our Return & Refund Policy.