Contact information

We are here to help. If you have any questions about your order, shipping, returns, refunds, products, or general inquiries, please contact Velourse using the information below.

Customer Support

Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903

Our customer support team will do our best to respond to all inquiries as quickly as possible.

Business Information

Velourse
Website: velourse-3.myshopify.com
Address: 122 Penn St, Brooklyn, New York 11211, United States

Support Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Order Support

For help with an order, please include your order number, full name, email address used at checkout, and a clear description of your request.

You can contact us for help with:

Order status
Shipping and tracking
Returns and refunds
Product questions
Payment or billing questions
Damaged, defective, or incorrect items
General customer support

Returns and Refunds

Velourse accepts eligible returns within 30 days of delivery. We offer free return shipping, no restocking fee, and no final sale items.

To start a return, please contact us at Contact@Velourse.shop before sending any item back.

Mailing Address

Velourse
122 Penn St
Brooklyn, New York 11211
United States

Important Notice

Please contact us before sending any return or package to our address. Returns sent without prior approval may not be accepted.