Billing Terms and Conditions

These Billing Terms and Conditions explain how payments, billing, charges, and related issues are handled when you place an order with Velourse.

By placing an order on our website, you agree to these Billing Terms and Conditions.

Store Information

Velourse
Website: velourse-3.myshopify.com
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States

Accepted Payment Methods

Available payment methods are displayed at checkout.

Payment methods may include major credit cards, debit cards, and other secure payment options supported by our checkout provider.

Velourse reserves the right to update or change available payment methods at any time.

Payment Authorization

When you place an order, you confirm that you are authorized to use the payment method provided.

By submitting payment information, you authorize Velourse and our payment processors to charge the full order amount, including product price, shipping fees, taxes, and any other applicable charges shown at checkout.

Secure Payment Processing

All payments are processed securely through trusted third-party payment providers.

Velourse does not store your full credit card number or complete payment details on our servers. Payment information is handled according to the security standards and privacy policies of the payment provider used at checkout.

Billing Information

Customers must provide accurate, complete, and current billing information when placing an order.

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information

Velourse is not responsible for order delays, failed payments, or delivery issues caused by incorrect or incomplete billing information.

Pricing

All prices are displayed on our website and may be shown in the currency available at checkout.

Velourse reserves the right to change product prices, promotions, discounts, and shipping fees at any time without prior notice.

The price charged for your order will be the price displayed at the time your order is placed and confirmed at checkout.

Taxes and Fees

Applicable taxes, shipping charges, and any other required fees will be calculated and displayed at checkout before payment is completed.

Customers are responsible for reviewing the total order amount before placing an order.

Order Confirmation

After placing an order, you may receive an order confirmation email with your order details.

An order confirmation email does not guarantee final acceptance of the order. Velourse reserves the right to cancel or refuse any order if there is a payment issue, suspected fraud, pricing error, product availability issue, or incorrect customer information.

Payment Issues

If your payment is declined, failed, or flagged for review, your order may not be processed until the issue is resolved.

Velourse may contact you if additional information is needed to verify or complete your order.

If payment cannot be successfully completed, the order may be canceled.

Fraud Prevention

To protect our customers and business, Velourse reserves the right to review, hold, cancel, or refuse orders that appear suspicious, fraudulent, or unauthorized.

We may request additional verification before processing certain orders.

Discounts and Promotional Codes

Discount codes and promotions must be applied at checkout before the order is submitted.

Only one discount or promotional code may be used per order unless otherwise stated.

Velourse is not responsible for discounts that were not applied before checkout was completed.

Promotions may be changed, limited, or discontinued at any time.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at Contact@Velourse.shop.

If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund if payment has already been completed.

If the order has already been shipped, you may request a return after delivery according to our Return & Refund Policy.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Velourse accepts eligible returns within 30 days of delivery. We offer free return shipping, no restocking fee, and no final sale items.

Once a return is received and inspected, approved refunds are typically processed within 5–10 business days. The exact time for funds to appear may depend on your bank or payment provider.

Chargebacks and Payment Disputes

If you have a billing concern, payment issue, or refund question, please contact us first at Contact@Velourse.shop so we can help resolve the issue.

Filing a chargeback or payment dispute without contacting us may delay resolution of your order issue.

Incorrect Charges

If you believe you were charged incorrectly, please contact us at Contact@Velourse.shop.

Include your order number, full name, email address used at checkout, and a description of the billing issue so we can review it.

Contact Information

For billing questions, payment issues, refunds, or order support, please contact us:

Velourse
Email: Contact@Velourse.shop
Phone: +1 (203)-503-6903
Address: 122 Penn St, Brooklyn, New York 11211, United States